We've got a unique philosophy in how we deal with our customers, and as part of this we follow these policies for returns, shipping, and privacy of your information.
Sound Music Publications wants you to be satisfied with your purchase. If you decide to return any part of your purchase within 60 days of delivery of your shipment, SMP will honor your request. Returns are contingent on the product being in original condition and packaging. SMP will either exchange it for a comparably-priced selection or provide a full refund. A revised invoice will be issued to reflect the transaction.
Your credit or refund will take 10–14 business days. If you ordered by credit card, we'll credit your account and it will show on your following statement depending on the issuing bank and/or billing cycle. If you paid by check, we'll mail you a refund check.
Your order will be shipped within two working days of receipt, either via United States mail (USPS) or United Parcel Services (UPS).
Payents by credit card
We gladly accept Visa and Mastercard, but unfortunately cannot accept American Express at this time.
Commitment to Privacy
What types of information do we collect?
Two types of information may be provided by you when you visit our website: active information and passive information. Active information is personal information that you choose to disclose, such as typing in your mailing address when you request specific products from us via a form on this website. Passive information is collected in a way that isn't visible to you, accumulated by our servers in an aggregate anonymous process as you and others browse the website. For example, the address of the website you left to visit smpjazz.com will be collected, but your name and identity will in no way be associated with this information. Collected passive information is a standard website practice that every organization and company utilizes in order to track the effectiveness of their website presence on the Internet.
How we use collected information
We use your active information in order to fulfill requests for our products submitted online and will never share this information with other companies under any circumstances. We use the anonymous passive information in order to track the number of visits to our website, the duration of the visits, and other statistics for our site.
If you feel that this website is not following its stated information policy, you may contact us at the below address:
Sound Music Publications
PO Box 1598
Edmonds, WA 98020-1598